SMS Terms of Service

Last Revised: May 26, 2026

Effective Date: May 26, 2026

By providing your phone number to FireFly Automatix and consenting to receive text messages from us through one of our web forms or other authorized opt-in methods, you agree to these SMS Terms of Service. These Terms are in addition to (and incorporated into) our Privacy Statement.

1. SMS consent communication

Consent and phone numbers are not shared with any third parties or affiliates for their marketing purposes.

The information (phone numbers and opt-in records) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes, sold, leased, or otherwise transferred to entities outside FireFly Automatix or its directly-engaged service providers required to deliver the SMS service (for example, our SMS delivery provider RingCentral).

FireFly Automatix uses RingCentral as its A2P 10DLC messaging provider. RingCentral is contractually bound by data processing terms that prohibit secondary use of consent data.

We do not share consent or phone numbers collected in connection with SMS marketing with third parties for their marketing purposes.

2. Types of SMS messages you may receive

If you have consented to receive text messages from FireFly Automatix, you may receive the following four categories of messages (verbatim from attorney v3, Dec 5, 2025):

Conversational

Hi, [Name]. I received your email and will follow up with you in the morning. Reply STOP to opt out at any time.

Customer service and support

Hi, [Name]. I wanted to follow up with you on ticket # [Number]. Have you had a chance to install the parts? Are you still experiencing any issues? Reply STOP to opt out at any time.

Promotions and marketing (only if opted in to receive this category)

Hi, I’m [Name] from FireFly Automatix. Thanks for your interest! I’m happy to learn more about your needs. Want me to send over a few times to chat? Reply STOP to opt out at any time.

Second promotional example:

FireFly Automatix Harvester Parts Specials and Tip of the Month. Save big in November! [Link] Reply STOP to opt out at any time.

3. Message frequency

Per attorney v3:

  • Conversational and customer service: “The frequency of other messages will depend on how often you contact us for customer service and support.”
  • Promotions and marketing: “you may receive up to four promotions and marketing text messages per month if you have opted in to receive them.”
  • Marketing communications: “The frequency of marketing messages typically shall be, on average, less than one message per week.”

4. Potential fees for SMS messaging

Message and data rates may apply. Standard message and data rates may apply to all messages you send or receive, depending on your wireless carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

FireFly Automatix does not charge any additional fee for SMS messaging.

5. How to opt in

You may opt in to receive SMS messages from FireFly Automatix in the following ways:

  • By providing your phone number AND checking the SMS consent checkbox on a FireFly Automatix web form (such as our contact form or training registration form)
  • By texting the keyword START or JOIN to a FireFly Automatix SMS-enabled phone number
  • Verbally during a phone conversation with FireFly Automatix support, who will follow up with a confirmation SMS that includes a link to these Terms and our Privacy Statement

SMS consent is always optional. Declining to opt in will not affect your ability to use FireFly Automatix services.

6. How to opt out

You can opt out of receiving SMS messages at any time. Standard ways to opt out:

  • Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message you receive from FireFly Automatix
  • Email webmaster@fireflyautomatix.com with a request to unsubscribe
  • Call FireFly Automatix at +1 888-700-6086 (toll-free, US)

After you opt out, you will receive one final SMS confirming you have been unsubscribed and stating that no further messages will be sent. Opt-out requests are processed within 24 hours but typically take effect immediately.

7. How to get help

If you need help, you can:

Automated HELP keyword response example:

FireFly Automatix Support: For help, email webmaster@fireflyautomatix.com or call +1 888-700-6086. See sms-terms at fireflyautomatix.com/sms-terms. Reply STOP to opt out.

8. Standard messaging disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting STOP.
  • For assistance, text HELP or visit our Privacy Statement and these Terms.
  • Message frequency may vary.
  • Carriers including AT&T, T-Mobile, and Verizon are not liable for delayed or undelivered messages.
  • If you change phone carriers or transfer your phone number to another person, you must reply STOP from the affected number to ensure that the new owner does not receive messages intended for you.
  • You must be at least 13 years old to opt in to SMS communications from FireFly Automatix.
  • By opting in, you represent that you are the subscriber of the phone number you provide or that you have authority to consent on behalf of that subscriber.

Changes to these Terms

FireFly Automatix may update these SMS Terms of Service from time to time. Material changes will be communicated to active SMS subscribers via SMS at least 30 days before taking effect. Continued use of FireFly Automatix SMS services after the effective date of changes constitutes acceptance.

Contact

Questions about these SMS Terms? Contact webmaster@fireflyautomatix.com or write to:

FireFly Automatix, Inc.
1130 S 3800 W, Suite 100
Salt Lake City, UT 84104
United States
Toll-free Phone: +1 888-700-6086